Shipping policy

Shipping Policy

Thank you for shopping with Sam's Jewels NYC. Please review our shipping details below.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Custom-made and personalized pieces require additional production time, which will be communicated at the time of order. Orders are not processed or shipped on weekends or holidays.

Shipping Location

We currently ship within the United States only. We do not offer international shipping at this time.

Shipping Methods & Delivery

We ship via insured, trackable carriers to ensure your jewelry arrives safely. Estimated delivery times and shipping costs are calculated at checkout based on your location and selected method. Delivery time frames are estimates and are not guaranteed, as they may be affected by carrier delays.

Insurance & Signature Requirement

All shipments are fully insured for their value while in transit. For security, orders above a certain value may require an adult signature upon delivery. We are not responsible for items once they are marked as delivered by the carrier, so please ensure a secure delivery location.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package to its destination.

Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at samsjewelsnyc@gmail.com and we'll do our best to correct it before shipment.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, contact us right away at [your email/phone] so we can help file a claim with the carrier. Because all shipments are insured, we'll work with you to resolve the issue.